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مشكلات الحجاج: البيئية التواصلية والرضا عن الخدمات - دراسة عن حجاج من الباكستان -
عناوين أخرى : Pilgrims' Problems, their Communicative Ecology and Satisfaction with Services: A study of Pilgrims from Pakistan
المؤلفون :
قزاز, عثمان بكر عثمان
الناشر :معهد خادم الحرمين الشريفين لأبحاث الحج والعمرة - جامعة أم القرى
تاريخ النشر :
2014-04-23
الوصف :
Recommendations:
1-Strict monitoring of the quality of the housing being provided by the native government’s Hajj missions and the tour operators.
2-Adequacy of the public and the private transport to and from the housing and to and from the Masha’er needs to be ensured.
3-Some monitoring mechanism of the high taxi charges needs to be devised.
4-Crowdedness on the train platform and the areas outside the train station needs to be managed, and if possible the number of train stations need to be increased.
5-Among the amenities in Masha’er, attention needs to be given to the provision of more toilets and eateries, and to the overcrowded tents.
6-For communication with the pilgrims and for the diffusion of relevant and practical information to the pilgrims and for persuasion and positive attitudes, greater reliance is needed on such community organization resources like the reception and information counters, tour operators, and the Hajj mission officials, the dars organizers in the neighborhood mosques. Community organizations and interpersonal resources hold greater promise and can be more efficiently deployed for message communication and for improving the overall satisfaction of the pilgrims.
7-The mediated channels are either having no effect (like the Saudi mainstream media) on the satisfaction levels of the Pakistani pilgrims or producing dissatisfaction (like the Urdu language newspapers and the digital screens). Hence the quality of information and the text display on the digital billboards needs to be improved.
8-Also, the content of the Urdu language newspapers need to be examined and harnessed in a manner that the pilgrims’ level of satisfaction with the quality of services being offered by various agencies is increased.
الموضوعات :
رضا الحجاج والمعتمرين ؛
اللغة : en
جزء من السلسلة أبحاث الملتقى العلمي 14;10
يظهر في المجموعات :
2-المحور الثاني البحوث البيئية والصحية
This study has examined the pilgrims’ problems, their problem related communicative ecology, their satisfaction levels with the services provided and the impact of communication contacts on satisfaction in a probability sample of 439 Pakistani pilgrims. The housing quality, the transport problems, and the train problems emerged as the most important problems alongside a number of other problems. The pilgrims’ communication ecology in problem situations comprises eleven communication sources. Of these, contacts with family/friends and co-pilgrims made top of the list followed by such community organization sources like information counters, tour operators, and the Hajj mission officials. The mediated sources of contacts with the ethnic newspaper (the Urdu language newspaper), and the mainstream Saudi mass media ranked the 3rd & the 4th. The Internet and the digital billboards were each cited in less than 10 percent of the responses. Stepwise multiple regressions revealed that the most important sources of impact on satisfaction were contacts with community organizations, family/friends & co-pilgrims, the ethnic newspaper and the digital screens. Implications of the impact on satisfaction are discussed and a set of recommendation derived for communicating with the pilgrims.
| العنوان: | مشكلات الحجاج: البيئية التواصلية والرضا عن الخدمات - دراسة عن حجاج من الباكستان - |
| عناوين أخرى: | Pilgrims' Problems, their Communicative Ecology and Satisfaction with Services: A study of Pilgrims from Pakistan |
| المؤلفون: | قزاز, عثمان بكر عثمان خان, فضل رحيم |
| الموضوعات :: | رضا الحجاج والمعتمرين |
| تاريخ النشر :: | 23-ابريل-2014 |
| الناشر :: | معهد خادم الحرمين الشريفين لأبحاث الحج والعمرة - جامعة أم القرى |
| رقم السلسلة - رقم التقرير: | أبحاث الملتقى العلمي 14;10 |
| الملخص: | This study has examined the pilgrims’ problems, their problem related communicative ecology, their satisfaction levels with the services provided and the impact of communication contacts on satisfaction in a probability sample of 439 Pakistani pilgrims. The housing quality, the transport problems, and the train problems emerged as the most important problems alongside a number of other problems. The pilgrims’ communication ecology in problem situations comprises eleven communication sources. Of these, contacts with family/friends and co-pilgrims made top of the list followed by such community organization sources like information counters, tour operators, and the Hajj mission officials. The mediated sources of contacts with the ethnic newspaper (the Urdu language newspaper), and the mainstream Saudi mass media ranked the 3rd & the 4th. The Internet and the digital billboards were each cited in less than 10 percent of the responses. Stepwise multiple regressions revealed that the most important sources of impact on satisfaction were contacts with community organizations, family/friends & co-pilgrims, the ethnic newspaper and the digital screens. Implications of the impact on satisfaction are discussed and a set of recommendation derived for communicating with the pilgrims. |
| الوصف :: | Recommendations: 1-Strict monitoring of the quality of the housing being provided by the native government’s Hajj missions and the tour operators. 2-Adequacy of the public and the private transport to and from the housing and to and from the Masha’er needs to be ensured. 3-Some monitoring mechanism of the high taxi charges needs to be devised. 4-Crowdedness on the train platform and the areas outside the train station needs to be managed, and if possible the number of train stations need to be increased. 5-Among the amenities in Masha’er, attention needs to be given to the provision of more toilets and eateries, and to the overcrowded tents. 6-For communication with the pilgrims and for the diffusion of relevant and practical information to the pilgrims and for persuasion and positive attitudes, greater reliance is needed on such community organization resources like the reception and information counters, tour operators, and the Hajj mission officials, the dars organizers in the neighborhood mosques. Community organizations and interpersonal resources hold greater promise and can be more efficiently deployed for message communication and for improving the overall satisfaction of the pilgrims. 7-The mediated channels are either having no effect (like the Saudi mainstream media) on the satisfaction levels of the Pakistani pilgrims or producing dissatisfaction (like the Urdu language newspapers and the digital screens). Hence the quality of information and the text display on the digital billboards needs to be improved. 8-Also, the content of the Urdu language newspapers need to be examined and harnessed in a manner that the pilgrims’ level of satisfaction with the quality of services being offered by various agencies is increased. |
| الرابط: | http://dorar.uqu.edu.sa//uquui/handle/20.500.12248/131560 |
| يظهر في المجموعات : | 2-المحور الثاني البحوث البيئية والصحية |
الملفات في هذا العنصر:
| ملف | الوصف | الحجم | التنسيق | |
|---|---|---|---|---|
| السجل العلمي لأبحاث الملتقى 14-527-541.pdf | بحث - مشكلات الحجاج | 330.42 kB | Adobe PDF |  عرض/ فتح |
| Pilgrims' Problems.docx | البحث بصيغة وورد | 59.58 kB | Microsoft Word XML | عرض/ فتح |
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